One of PSA’s important goals is to support the development of pipeline and oil & gas trade that can be readily assessed in terms of quality and completeness. It is good practice to implement quality control procedures in the development of trading to accomplish this goal.

Quality Control Department, by means of employing educated, highly qualified and skilled personnel accompanied by essential instructions, keeps the raw materials and final products under close supervision at all times.

PSA utilizes Standardized Operating Procedures in its three-step process defined as follows:

  1. Inspection

Once the customer’s specifications are verified and the work scope is determined, PSA inspection process ensures compliance through all the stages, namely raw material production, liner manufacturing and upon shipping. Complete inspection records are maintained for all quality control documents outlined in the process and all the inspection and test are in accordance with the procedures set by the standards.

  1. Tracking and Reporting

The Standardized Operating Procedures allows PSA to provide up-to-the-minute real-time tracking of each and every item at its facilities, in a summarized format that is useful to the customer. The company’s reporting system is comprehensive; it covers receipts, manufacturing application status, and shipments. In addition, PSA has the capability to incorporate and add custom reports as required by the customer.

  1. Tracing

PSA has the capability to trace each item shipped to specific project locations with information provided by its customers. Using our engineering capability, we can monitor field performance in all raw material mills and pipe mills, to optimize and report on well production regarding the applied technology.


PSA is ready to deliver the materials ordered right to the end-user site, from supplier’s factory floor in the easiest and quickest way possible. While taking all project requirements into account, we select from a wide range of transportation modes. We have joined forces with some of the most expert logistic service companies in the world that can ship any type of goods by land, sea or rail or a combination of different modes if needed. Custom clearance and warehousing services also fall within the scope of services PSA provides.


After Sales Services

All clients are invited to benefit from our Customer Technical Assistance.

Our objective is to provide increasingly better services, quicker responses to domestic and international customers’ inquiries and questions, and accurate transfer of customers’ needs to the manufacturing and production department.

Principal activities of this section are planned and executed in three main branches:

Technical Services, prior to Sales:

  • Analysis of customer’s order in order to gain a thorough understanding of their true needs.
  • Providing technical information on process and raw material
  • Supplying technical information concerning all aspects of transaction; such as dimensions, standards, limitations of production as well as control, packaging, shipment, inspection, and quality certificates.
  • Reviewing the orders, and finalizing purchase orders’ specifications.
  • Cooperation with the sales department on the feasibility of the customer’s purchase order for a new product to manufacture. The order is reviewed and studied for possibility of fabrication and the estimated cost is forwarded to the sales department for the benefit of the client.

Technical Services, during the Sales:

These services are provided to the customer upon their request, or the suggestion of the sales department or the technical services department. These services include:

  • Controlling order’s constraints
  • Analysis of suitability of the control implemented throughout the production
  • Analysis of the product and its application to suggest optimized usage for the product or modification of the purchase order specifications, with regard to the application planned for
  • Processing customers’ complaints with respect to the products’ technical or quality deficiencies in practice
  • Conveying technical deficiencies to the manufacturing department, and if necessary initiate modifications to attain specified standards as per order

Technical Services, after the Sales:

  • Periodic visits of the production lines to ensure that the quality of the product being manufactured, corresponds to the order
  • Providing technical assistance to customers for optimal usage of products
  • Investigating customers technical claims
  • Taking back quality deficient products, implementation of rectifying and/or preventive procedures
  • Counseling customers regarding the availability of new products and suggesting sensible ways to replace raw material and use new products
  • Preparing  products’ technical information booklets and leaflets
  • Assessing and evaluating the customer’s level of approval and satisfaction based on the quality of products

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